At Godrelle Crystal Vault, we want you to enjoy a worry-free shopping experience. Our team strives to ensure that every order is delivered in perfect condition. If you are not completely satisfied with your purchase, we are here to help.

You may request a return or refund if:

• The product you receive is damaged, defective, or incorrect.
• Your order is incomplete or items are missing upon delivery.
• The product is unopened, unused, and in its original packaging (for returns due to change of mind, subject to approval).

Please contact us within 7 days of receiving your order through contact@godrellevault.online or call/text +63 926 695 2197. Kindly provide your order number, a description of the issue, and clear photos if applicable. Our team will guide you through the next steps.

Once your return or refund request is approved:

• Returns will be processed within 5 working days after we receive and inspect the product(s).
• Refunds will be issued through your original payment method or as a store credit, depending on your preference and eligibility.
• Shipping fees are non-refundable unless the error is on our part (e.g., incorrect or defective product).

For hygiene and safety reasons, certain items—such as opened cosmetics, skincare, or personal care products—cannot be returned or refunded unless damaged or defective on arrival.

Need a replacement? If you prefer an exchange instead of a refund, please let us know. We will do our best to accommodate your request based on product availability.

Your trust is important to us. If you have any questions or concerns about our refund policy, please do not hesitate to reach out. We are always happy to assist you in any way we can.

Thank you for choosing Godrelle Crystal Vault. We appreciate your confidence in us and promise to handle all concerns with care and respect.